Article contentAt cocobella, it is our goal to make you happy! If you’re not completely satisfied with your purchase, we will gladly assist you to make it better! Please refer to our simple return policy for any questions regarding your recent order, and if it’s confusing don’t hesitate to contact us.
All returns must be postmarked within 21 days of the date your order shipped from us.
Merchandise must be un-washed, un-worn, un-altered with tags attached.
Discounted items and jewelry are FINAL SALE and will not be accepted as returns.
All returns should be authorized before a store credit can be given. Please email firstname.lastname@example.org with your reason for return to receive authorization.
Include your original receipt, indicating which items you wish to return.
No credit will be given to the original card used, refunds will only be issued in the form of online store credit.
Shipping charges are non-refundable.
Please allow our team a week to process your return once we receive it. Expect an email to your provided email address that we received your return package.
Exchanges: Since we are a small boutique with limited quantities, we cannot guarantee that an exchange is possible. What we can do is issue a store credit, and if there is the correct size in the right style available, you can use your store credit towards your new purchase!
We guarantee the quality of our clothing by a thorough inspection completed before shipping your order. Returns due to question of quality will not be accepted.
Please ship return items to:
21-C Augusta Street
Greenville, SC 29601
We suggest that you send items back using USPS, UPS or FedEx along with a tracking number. We are not responsible for items that are lost while in transit to us.
If you have any questions about our return policy please contact us at 864.283.0989